OUR CUSTOMER REVIEWS.
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
145 ratings and 114 comments received in the last 90 days.
08 April 2026
Stephen gave us as much time as we needed to hand the car over, and explained everything we wanted to know
03 April 2026
Good environment and polite helpful team members.
31 March 2026
Arriving at the showroom to choose my next Mini, Lewis was excellent, answered all my questions and helped me decide what was best for me. He kept me up to date throughout. On handover he was so knowledgeable. He is dealing with a minor repair needed
27 March 2026
The bmw IT system was problematic. It took an age to organise a test drive as the system was not working properly. We were disappointed to have an unaccompanied test drive. This is normally a perfect opportunity for becoming more familiar with the op
25 March 2026
Chris made everything easy and smooth from start to finish. He communicated promptly throughout and was very professional.
25 March 2026
Stephen and his team were excellent from start to finish. Stephen initially got involved in the sale and advised us about the car to buy. The finance and paperwork was relatively easy and the final handover was excellent and an enjoyable experience.
21 March 2026
Comfortable waiting area and drinks. Warm welcome. Exciting reveal of the car and polite and helpful staff.
13 March 2026
Lovely sales manager and good make of mini very satisfied customer thanks Lawrence
13 March 2026
I've bought 5 minis from this dealer over the years because the service is always great
12 April 2026
It is always efficient and well organized
12 April 2026
Would be five but since took it for service been awaiting a quote for a sunroof seal This was again mentioned in a follow up call from the dealer
09 April 2026
Booked in straight forward, done as arranged, had use of a room to work while waited. Mini came back happy!
08 April 2026
The issue we had with the new car was dealt with quickly
06 April 2026
Painless Been a sandal customer for many years now due to the great service
06 April 2026
Fantastic service and very quick with complimentary clean
05 April 2026
My car passed its MOT. Ladies in reception were great.
05 April 2026
Excellent service
04 April 2026
Ready on time and video sent to me to let me know what was checked.
01 April 2026
Turned out that when I booked it on I wasn't told it was due a front break service. Only made aware of this when I dropped the car off.
FIND Sandal Wakefield.
Address
- Dewsbury Road, Wakefield, West Yorkshire, WF2 9BE
Opening Hours
- Mon–Fri:08:30 - 18:00
- Sat:09:00 - 17:00
- Sun:11:00 - 17:00
Phone
- 01924 202299
Wakefield and the surrounding areas, including Barnsley, Dewsbury, Batley and Pontefract
Address
- Dewsbury Road, Wakefield, West Yorkshire, WF2 9BE
Opening Hours
- Mon–Fri:08:00 - 18:00
- Sat:08:00 - 14:00
- Sun:CLOSED
Phone
- 01924 202299
Wakefield and the surrounding areas, including Barnsley, Dewsbury, Batley and Pontefract
09 April 2026
Professional and friendly. All went to plan and process was very easy. Only issue was around acceptance of the car - I was initially led to believe I had 10 days to collect the car when it landed in Wakefield. That was not the case.